Please review the following policies carefully.
ALL DISPUTES SHALL BE OPENED ON MILLIONTRENDS. OTHERWISE, CJ WILL BLOCK YOUR ACCOUNT PERMANENTLY.
Milliontrends offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to Milliontrends if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Milliontrends will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 30 days after orders departed from warehouse. Following countries and shipping methods may be different
a. For orders shipped to the USA, it will be counted 45 days after orders departed from warehouse.
b. For all other countries, Milliontrends will deal with your dispute for delayed orders after 60 days counting from the date that order departed from warehouse.
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery. Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery. Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, CJ will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee that of a positive result.
2. Orders not Received.
Milliontrends will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Miiliontrends takes no responsibility if products have been lost.
b. Miiliontrends cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3. Products Damaged.
Miiliontrends offers a full refund or a replacement if packages arrived are badly damaged.
Miiliontrends offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Milliontrends cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary, electronic products, You shall complain or open a dispute to you within 30 days after packages are delivered.
4. Incorrect or Missing Products.
Milliontrends has a strict quality control process before products are dispatched. Miiliontrends will deal with incorrect or missing products as follows:
a. For incorrect products, Milliontrends offers a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., Milliontrends offers a refund or resend.
c. For parts missing which doesn’t affect product function, Miiliontrends may refund partially or resend the missing part; for parts missing which affect product function, Miiliontrends will resend the product only.
d. For accessories, Milliontrends will resend the accessories.
Notes:
For size problem, Miiliontrends will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
Need help?
Contact us at support@milliontrends.net for questions related to refunds and returns.